Implemented are an apparatus and a method that enable highly accurate intent estimation of a user utterance. An utterance learning adaptive processing unit analyzes a plurality of user utterances input from a user, generates learning data in which entity information included in a user utterance with an unclear intent is associated with a correct intent, and stores the generated learning data is a storage unit. The utterance learning adaptive processing unit generates learning data in which an intent, acquired from a response utterance from the user to an apparatus utterance after input of a first user utterance with an unclear intent, is recorded in association with entity information included in the first user utterance. The learning data is recorded to include superordinate semantic concept information of the entity information. At the time of estimating an intent for a new user utterance, learning data with similar superordinate semantic concept information is used.