A device may receive first data associated with a delivery of an item or service. The first data may be received from a system in association with an order being placed for the item or service. The device may receive second data associated with scheduling the delivery from another device. A portion of the second data may include natural language text data, or natural language audio data. The device may process the first data and the second data using a processing technique to identify information related to scheduling the delivery. The device may perform an action related to the delivery. The action may include scheduling the delivery based on a result of processing the first data and the second data, monitoring the first data and the second data, or modifying the delivery based on monitoring the first data and the second data.