Invention Grant
- Patent Title: Intelligent service and customer matching using an information processing system
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Application No.: US16791521Application Date: 2020-02-14
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Publication No.: US11270250B2Publication Date: 2022-03-08
- Inventor: Cheng-Fang Lin , Chih-Chiang Hung , Amanda PL Yang , Joey H. Y. Tseng , Ching-Chun Liu , Yu-Siang Chen
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Tutunjian & Bitetto, P.C.
- Agent Michael Petrocelli
- Main IPC: G06Q10/08
- IPC: G06Q10/08 ; G06Q30/06

Abstract:
A computer implemented method for matching services to potential receivers of the services that includes registering at least one of service providers and service receivers as members to a service matching system. The service matching system collects data from the members. Permission to collect data from the members is revocable at any time by the members. The method further includes taking an order from a first service receiver to receive goods from a service provider; and calculating a route of the first service receiver to obtain the goods from the service provider. The method further includes matching the route of the first service receiver with a potential delivery route to a second service receiver having an order with the service provider; and offering a promotion to the first service receiver to deliver the order by the second service receiver with the service provider over the potential delivery route.
Public/Granted literature
- US20210256590A1 INTELLIGENT SERVICE AND CUSTOMER MATCHING USING AN INFORMATION PROCESSING SYSTEM Public/Granted day:2021-08-19
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