The present disclosure relates to digital experience development platforms and, more particularly, one or more components, systems and methods thereof of an intelligent digital experience development platform (IDXDP) configured to assist different users in the development, design and deployment of digital applications. A computer-implemented method includes: determining, by a computing device, an action of a user within a collaborative software development environment; automatically routing, by the computing device, a request to an interactive system based on the action of the user; logging, by the computing device, the request in a queue; receiving, by the computing device, a response to the request from the interactive system; and automatically providing, by the computing device, a notification to the user with the response.