A method is provided for processing random interaction data. The method includes receiving random interaction data sent by a first terminal, and adding the random interaction data to a resource pool. The random interaction data carries user attribute information and inputted conversation information of a user of the first terminal. The method also includes, when no reply message for the random interaction data is received from one or more second terminals, activating a second interface and sending the random interaction data to an intelligent dialog system via the second interface, where the intelligent dialog system is configured to automatically generate reply information according to at least the inputted conversation information and the user attribute information. The method also includes receiving the reply information returned by the intelligent dialog system; and sending the reply information to the first terminal.