Invention Grant
- Patent Title: Automotive recall system and method
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Application No.: US16827185Application Date: 2020-03-23
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Publication No.: US11295314B2Publication Date: 2022-04-05
- Inventor: Ahmed Kamal Tahir , Gautam Ghosh , Jacob Reed , Joseph Alan Forrester , Michael R. Spadafore , Danielle Alsup
- Applicant: Acxiom LLC
- Applicant Address: US AR Conway
- Assignee: Acxiom LLC
- Current Assignee: Acxiom LLC
- Current Assignee Address: US AR Conway
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q10/00 ; G06Q10/06 ; G06Q30/02 ; G06Q50/00

Abstract:
A system and method for management of automobile recalls functions through a unified recall campaign user interface (UI) web-accessible to an original equipment manufacturer (OEM). The system utilizes both first-party (OEM) data and state registration data to identify vehicle owners by vehicle identification number (VIN). Enhancement data is used to provide contact information, whereby vehicle owners may be contacted concerning a recall repair through multiple channels. The system utilizes feedback during a recall and from previous recalls, as well as segmentation of vehicle owners by behavioral and attitudinal parameters, to optimize the channel(s) and message(s) used in order to maximize recall response. The system further utilizes various feeds of information concerning the recall to optimize recall repair parts distribution among dealers and dealer workforce utilization.
Public/Granted literature
- US20200286099A1 Automotive Recall System and Method Public/Granted day:2020-09-10
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