Invention Grant
- Patent Title: Dynamic management of a customer life-cycle value
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Application No.: US15637395Application Date: 2017-06-29
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Publication No.: US11295320B2Publication Date: 2022-04-05
- Inventor: Pawan Chowdhary , Markus Ettl , Donald Keefer , Gabriel Toma , Zhengliang Xue
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Cantor Colburn LLP
- Agent Joseph Petrokaitis
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06Q10/06 ; G06Q30/00

Abstract:
Systems, methods, and computer-readable media are disclosed for identifying customers having associated opportunities for improved growth and/or profitability with respect to product or service offerings and determining investment solutions that enhance the probability that the customers transition to the higher growth/profitability opportunities. Prior customer transactions are segmented based on segmentation criteria and used to generate a transaction graph. The nodes of the transaction graph represent the segmented transactions and client transaction paths between the nodes represent potential customer life-cycle trajectories. The transaction graph can be used to identify high-value penetration opportunities.
Public/Granted literature
- US20190005512A1 DYNAMIC MANAGEMENT OF A CUSTOMER LIFE-CYCLE VALUE Public/Granted day:2019-01-03
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