Invention Grant
- Patent Title: System and method for detecting electronically based responses to unanswered communication session requests
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Application No.: US16830640Application Date: 2020-03-26
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Publication No.: US11295734B2Publication Date: 2022-04-05
- Inventor: Antonio Hung , Tony Chan Sion Moy , Oscar Rodriguez
- Applicant: VONAGE BUSINESS INC.
- Applicant Address: US GA Atlanta
- Assignee: VONAGE BUSINESS INC.
- Current Assignee: VONAGE BUSINESS INC.
- Current Assignee Address: US GA Atlanta
- Agency: Moser Taboada
- Agent Joseph Pagnotta
- Main IPC: G10L15/197
- IPC: G10L15/197 ; H04M7/00 ; G10L15/16 ; G10L15/22 ; G10L15/18 ; G06N20/00 ; G06N3/08 ; G10L25/18

Abstract:
Methods and systems for detecting an answering machine/voicemail system using a machine learning model are provided herein. In some embodiments, a method for detecting an answering machine/voicemail system using a machine learning model comprises receiving an audio stream from a telecommunication session; parsing the audio stream into a plurality of audio files; converting each of the plurality of audio files into an image; inputting each of the converted images into the machine learning model; receiving a prediction from the machine learning model; sending an indication that an answering machine/voicemail system is detected when the received prediction is a beep.
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Information query