Distributed messaging aggregation and response
Abstract:
A method of providing a distributed messaging system to aggregate particular types of messages regarding a client from customers of said client and for generating response and informational messages to the customers is provided. The method is performed in a distributed system comprising one or more processors executing computer instructions and one or more non-transitory computer readable media with computer executable instructions stored thereon executed by the one or more processors to provide the method. The method comprises the steps of: receiving and securely storing client account credentials of the client for a group of client determined user accounts comprising predetermined ones of social media and email accounts of the client; utilizing the client account credentials to access the user accounts; capturing all customer messages received at the user accounts; filtering all the captured messages for predetermined keywords; aggregating the filtered customer messages in a database; and determining severity, trust and validity of the filtered customer messages.
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