Invention Grant
- Patent Title: Dynamic user interface during a voice call session
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Application No.: US16847023Application Date: 2020-04-13
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Publication No.: US11297181B2Publication Date: 2022-04-05
- Inventor: Brad M. Johnson , Adrian X. Rodriguez , David Steiner , Neil A. Girard
- Applicant: Toshiba Global Commerce Solutions Holdings Corporation
- Applicant Address: JP Tokyo
- Assignee: Toshiba Global Commerce Solutions Holdings Corporation
- Current Assignee: Toshiba Global Commerce Solutions Holdings Corporation
- Current Assignee Address: JP Tokyo
- Agency: Patterson + Sheridan, LLP
- Main IPC: H04M3/51
- IPC: H04M3/51 ; G06F9/451 ; G10L15/26 ; G06F3/16 ; G06F3/048 ; G06T19/00

Abstract:
Method, computer program product, and system for augmenting a voice call with a user interface to provide a user visual access to a guided solution. The user interface is generated based on information such as a spoken language string received from a user using a user device with a display. The user interface including user interface elements for the guided solution is provided to the user via the display of the user device such that the user proceeds through the guided solution using the user interface during the voice call.
Public/Granted literature
- US20210320999A1 DYNAMIC USER INTERFACE DURING A VOICE CALL SESSION Public/Granted day:2021-10-14
Information query