According to examples, an apparatus may include a processor and a memory on which is stored machine readable instructions. The instructions may cause the processor to receive a call request for a cloud-based service and retrieve a first policy corresponding to the cloud-based service, the first policy identifying a policy reroute. The instructions may also cause the processor to determine which second policy of a plurality of second policies that corresponds to the policy reroute and retrieve the second policy that the corresponds to the policy reroute. The instructions may further cause the processor to apply the second policy on the cloud-based service and respond to the call request following the application of the second policy.