- Patent Title: System and method for accessing and managing cognitive knowledge
-
Application No.: US16689486Application Date: 2019-11-20
-
Publication No.: US11308177B2Publication Date: 2022-04-19
- Inventor: Phani Kumar Nagarjuna , Navaneethan Thirumurthy
- Applicant: Sutherland Global Services, Inc.
- Applicant Address: US NY Pittsford
- Assignee: Sutherland Global Services, Inc.
- Current Assignee: Sutherland Global Services, Inc.
- Current Assignee Address: US NY Pittsford
- Agency: Woods Oviatt Gilman LLP
- Agent Dennis B. Danella, Esq.
- Main IPC: G06F16/00
- IPC: G06F16/00 ; G06F16/9538 ; G06F7/08

Abstract:
A method programmed for execution in a computing environment for accessing help content from a plurality of help content data sources is provided, wherein the plurality of help content data sources includes a first group of help content data sources and a second group of help content data sources. Using a processor, the method comprises the steps of: locating help data by searching the first group of help content data sources over a network, and searching the second group of help content data sources stored in a memory; sorting the located help data so that the located help data is searchable, and allowing the sorted help data to be searched so that a list of relevant search results is displayed on a computing device, wherein each search result within the list of relevant search results includes access to the help data.
Public/Granted literature
- US20210149979A1 System and Method for Accessing and Managing Cognitive Knowledge Public/Granted day:2021-05-20
Information query