An apparatus is pre-equipped with a plurality of dialogue robots, and each dialogue robot is configured to conduct a human-computer dialogue based on at least one topic. The method includes: obtaining a text entered by a user; determining at least one topic related to the text, and determining a target dialogue robot from the plurality of dialogue robots based on the at least one topic related to the text and a predefined mapping relationship between a dialogue robot and a topic, where a target topic corresponding to the target dialogue robot is some or all of the at least one topic related to the text; and allocating the text to the target dialogue robot and obtaining a reply for the text from the target dialogue robot, where the reply is generated by the target dialogue robot based on at least one semantic understanding of the text.