- Patent Title: Automated scheduling assistant for a workforce management system
-
Application No.: US16400226Application Date: 2019-05-01
-
Publication No.: US11315050B2Publication Date: 2022-04-26
- Inventor: Nicholas Duane Martin , Brent Allen Haferkamp , Oren Gerstner , Chetan Prajapati , Juan Claudio Serviere Morales
- Applicant: NICE LTD.
- Applicant Address: IL Ra'anana
- Assignee: NICE LTD.
- Current Assignee: NICE LTD.
- Current Assignee Address: IL Ra'anana
- Agency: Haynes and Boone, LLP
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; G06Q10/10

Abstract:
A system is provided for a workforce management system adapted to perform automated scheduling operations based on one or more scheduling rules. The system includes a processor and a computer readable medium operably coupled thereto, to perform the scheduling operations which include receiving, from an administrative user, parameters for a plurality of queries for a gamified survey, determining the gamified survey for the plurality of queries, wherein each of the plurality of queries further comprises an agreement level with an answer to the query, distributing the gamified survey to a first user through the workforce management system, detecting a first survey response by the first user to the gamified survey, and generating, without input from the administrative user, a first scheduling rule associated with the first user based on the first survey response.
Public/Granted literature
- US20200349494A1 Automated scheduling assistant for a workforce management system Public/Granted day:2020-11-05
Information query