Invention Grant
- Patent Title: Method and system for correlating social media conversions
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Application No.: US17127798Application Date: 2020-12-18
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Publication No.: US11315142B2Publication Date: 2022-04-26
- Inventor: Jacob Andrew Perkins , Erik Lee Huddleston , Ramon Renteria , John Joseph De Oliveira
- Applicant: Sprinklr Inc.
- Applicant Address: US NY New York
- Assignee: Sprinklr Inc.
- Current Assignee: Sprinklr Inc.
- Current Assignee Address: US NY New York
- Agency: Schwabe Williamson & Wyatt
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06Q50/00 ; H04L12/18 ; G06F16/9535 ; H04L29/08 ; H04L12/58 ; H04L51/00 ; H04L65/403 ; H04B7/26 ; H04L51/52

Abstract:
A conversation correlation system is configured to associate social signals with conversations and group the conversations into topic clusters. The topic clusters for different days are linked together to form conversation streams. The conversation streams may identify conversation topics within ecosystems and identify changes in conversation topics over time. Topic labels may be generated for the topic clusters that better describe conversation topics. In one example, the topic labels may be generated using a mutual information topic distribution model.
Public/Granted literature
- US20210217050A1 METHOD AND SYSTEM FOR CORRELATING SOCIAL MEDIA CONVERSIONS Public/Granted day:2021-07-15
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