Invention Grant
- Patent Title: Forming chatbot output based on user state
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Application No.: US16712481Application Date: 2019-12-12
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Publication No.: US11322143B2Publication Date: 2022-05-03
- Inventor: Bryan Horling , David Kogan , Maryam Garrett , Daniel Kunkle , Wan Fen Nicole Quah , Ruijie He , Wangqing Yuan , Wei Chen , Michael Itz
- Applicant: Google LLC
- Applicant Address: US CA Mountain View
- Assignee: Google LLC
- Current Assignee: Google LLC
- Current Assignee Address: US CA Mountain View
- Agency: Middleton Reutlinger
- Main IPC: G10L15/22
- IPC: G10L15/22 ; G06F16/9535 ; G10L15/18 ; G10L15/30 ; G10L15/26

Abstract:
Techniques are described herein for chatbots to achieve greater social grace by tracking users' states and providing corresponding dialog. In various implementations, input may be received from a user at a client device operating a chatbot, e.g., during a first session between the user and the chatbot. The input may be semantically processed to determine a state expressed by the user to the chatbot. An indication of the state expressed by the user may be stored in memory for future use by the chatbot. It may then be determined, e.g., by the chatbot based on various signals, that a second session between the user and the chatbot is underway. In various implementations, as part of the second session, the chatbot may output a statement formed from a plurality of candidate words, phrases, and/or statements based on the stored indication of the state expressed by the user.
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