Invention Grant
- Patent Title: Remote recovery and support using chat messages
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Application No.: US16426426Application Date: 2019-05-30
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Publication No.: US11334420B2Publication Date: 2022-05-17
- Inventor: Zyanya Valdes Esquivel , Shakeel Solkar , Scott A. Moody , Diana Slaba , Jonathan H. Mollerup , Luis Delgado , Yuedong Yin
- Applicant: Microsoft Technology Licensing, LLC
- Applicant Address: US WA Redmond
- Assignee: Microsoft Technology Licensing, LLC
- Current Assignee: Microsoft Technology Licensing, LLC
- Current Assignee Address: US WA Redmond
- Agency: Kelly, Holt & Christenson, PLLC
- Agent Christopher J. Volkmann
- Main IPC: G06F11/07
- IPC: G06F11/07

Abstract:
A client computing system receives a chat message with an action identifier. The chat message is parsed to identify executable recovery code on the client computing system. The executable recovery code is represented in a chat message interface on the client computing system, along with an authorization actuator. Actuation of the authorization actuator is detected and the recovery code is executed on the client computing system.
Public/Granted literature
- US20200379838A1 REMOTE RECOVERY AND SUPPORT USING CHAT MESSAGES Public/Granted day:2020-12-03
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