Invention Grant
- Patent Title: Systems and method for incident scorecard
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Application No.: US15971774Application Date: 2018-05-04
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Publication No.: US11334835B2Publication Date: 2022-05-17
- Inventor: Aida Rikovic Tabak , Marta Penzo , Andrei-Mihai Gabur , Ciprian Mocanu , Jimmy Castex , Lidhvija Boini , Anita Lugomer , Georgi Ivanov , Ramya Raghavan
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Fletcher Yoder PC
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; H04L29/08 ; G06F9/50 ; H04L67/12

Abstract:
A system includes a client instance hosted by a datacenter, wherein the client instance is generated for one or more client networks. The system performs operations comprising generating a graphical user interface, receiving, via the graphical user interface, an input adjusting the selected time period, and updating the graphical user interface in real time in response to the received input. The graphical user interface includes a timeline that spans an entirety of an incident dataset, a selected time period, wherein the selected time period is a portion of the timeline, a plot of incident data from the incident dataset over the selected time period, and a plurality of calculated metrics based on the incident data during the selected time period.
Public/Granted literature
- US20190340559A1 SYSTEMS AND METHOD FOR INCIDENT SCORECARD Public/Granted day:2019-11-07
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