Invention Grant
- Patent Title: System and method for database access using a history walker
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Application No.: US16923442Application Date: 2020-07-08
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Publication No.: US11336523B2Publication Date: 2022-05-17
- Inventor: Nigel Bell , Cameron Richard , Jason Occhialini
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Fletcher Yoder PC
- Main IPC: G06F16/30
- IPC: G06F16/30 ; H04L41/0859 ; G06F9/50 ; G06F9/48 ; G06F9/46 ; H04L67/60 ; H04L29/06 ; G06F11/14 ; G06F40/18 ; G06F40/186 ; G06F16/18 ; G06F16/2458 ; H04L41/5006 ; G06F16/951 ; G06F9/54 ; H04L67/55 ; G06F9/451 ; G06F16/27 ; G06F16/2457 ; G06F16/242 ; G06F16/248 ; G06F11/30 ; G06F11/34 ; G06F3/0486 ; G06Q10/06 ; G06Q30/06 ; H04L41/084 ; H04L41/12 ; H04L41/22 ; H04L43/045 ; H04L43/08 ; G06F3/04847 ; G06Q30/00 ; G06Q50/18 ; G06F16/904 ; G06F3/0482 ; G06Q40/00 ; G06F3/0481 ; H04L41/0803 ; H04L41/0893 ; H04L43/50 ; G06F9/445 ; G06F21/53 ; H04L41/5009 ; G06F3/0484 ; H04L41/08 ; H04L67/00 ; H04L67/12 ; G06F21/57

Abstract:
Systems and methods for a history walker interface to a time-based data structure are disclosed. A time-based data structure may contain information about updates to a set of records that change periodically over time. For example, a set of records that record state transitions of a task item as the task item progresses through its life cycle. An example task item may be represented by a change request or incident report in a help desk software application. The task item begins with an “open” state and may transition through any number of states (e.g., assigned, on-hold, test, customer response requested, etc.) on its way to ultimately being “closed” as completed. A history walker interface may assist application developers when creating applications to indicate how the task item transitioned through its different states throughout its lifecycle.
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