Invention Grant
- Patent Title: Methods and apparatus for bypassing holds
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Application No.: US17120956Application Date: 2020-12-14
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Publication No.: US11336767B2Publication Date: 2022-05-17
- Inventor: Cassandra Xia , Luis Carlos Cobo Rus
- Applicant: Google LLC
- Applicant Address: US CA Mountain View
- Assignee: Google LLC
- Current Assignee: Google LLC
- Current Assignee Address: US CA Mountain View
- Agency: Middleton Reutlinger
- Main IPC: H04M3/428
- IPC: H04M3/428 ; H04M1/82 ; H04M1/72436

Abstract:
Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that is perceptible to a calling user that initiated the session, and that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be monitored to determine, based on processing of the audio stream, a candidate end of the on hold status. In response, a response solicitation signal is injected into an outgoing portion of the audio. The audio stream can be further monitored for a response (if any) to the response solicitation signal. The response (if any) can be processed to determine whether the end of the on hold status is an actual end of the on hold status.
Public/Granted literature
- US20210099575A1 METHODS AND APPARATUS FOR BYPASSING HOLDS Public/Granted day:2021-04-01
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