Systems and methods presented herein provide a server that receives a service request from a user device. The server matches the service request against one or more technician profiles. Then the server sends a message to a corresponding technician device to accept the service request and starts an acceptance timer. If the technician accepts, the server sends a control application to the user device for installation. The user can enter a PIN received from the server into the control application, which then shares control of the user device with the technician device. The technician device can cancel the service request during a grace period. Otherwise, the technician must complete the service request. The control application can notify the server whether the service request was completed, and the server can update a score in the technician profile accordingly.