Invention Grant
- Patent Title: Tow and emergency roadside assistance locating and tracking mobile application
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Application No.: US16987362Application Date: 2020-08-06
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Publication No.: US11356821B2Publication Date: 2022-06-07
- Inventor: George T. Dulee , Natalie R. Smith , Matthew Clarenson , Michelle Ann Curtis , Justin Davis , Jacob Alt
- Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Applicant Address: US IL Bloomington
- Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Current Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Current Assignee Address: US IL Bloomington
- Agency: Faegre Drinker Biddle & Reath
- Main IPC: H04W4/40
- IPC: H04W4/40 ; G06Q40/08 ; H04W4/029 ; H04W4/021 ; G06F16/951 ; H04N5/232 ; H04W4/02 ; H04W12/06 ; H04L9/40

Abstract:
A system for providing dynamic roadside assistance coordination may include a customer mobile device or vehicle in direct, or indirect, wireless communication with an insurance provider and/or service provider remote server. The customer's device may transmit a request for roadside assistance (e.g., towing services), and a current GPS location. In response, a closest, trusted service provider vehicle may be determined, and then directed to the customer's location. For instance, a software application may receive the customer location and compare it with availability information to match the customer with a close and trusted service provider. The customer's device may receive an acknowledgement that help is on the way, and be able to track the current location of the service provider vehicle while en route. Payment for the roadside assistance may be automatically and electronically paid by the insurance provider. As a result, prompt and safe roadside assistance may be provided.
Information query