Invention Grant
- Patent Title: Method and system for speech effectiveness evaluation and enhancement
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Application No.: US16749318Application Date: 2020-01-22
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Publication No.: US11361754B2Publication Date: 2022-06-14
- Inventor: Snigdha Petluru , Nupur Labh , Suchismita Naik , Archana Ramakrishnan
- Applicant: CONDUENT BUSINESS SERVICES, LLC
- Applicant Address: US NJ Florham Park
- Assignee: CONDUENT BUSINESS SERVICES, LLC
- Current Assignee: CONDUENT BUSINESS SERVICES, LLC
- Current Assignee Address: US NJ Florham Park
- Agency: Jones Robb, PLLC
- Main IPC: G10L15/07
- IPC: G10L15/07 ; G10L25/63 ; G10L25/90 ; G10L25/78 ; G10L15/22 ; G10L15/18 ; G10L15/30 ; G10L15/06

Abstract:
An automated training method enhances conversational effectiveness of a system participant interacting with a virtual client. The method operates on received speech input to produce text. A speech effectiveness analysis processor receives both the speech and text and produces quantified metrics measuring speech effectiveness based on the input parameters. Personalized feedback is generated based on the quantified metrics and is transmitted to the system participant. A virtual client dialog is generated using a dynamic simulation processor. The virtual client dialog is based on the quantified metrics, such that the virtual client responds to the speech input using the generated dialog.
Public/Granted literature
- US20210225364A1 METHOD AND SYSTEM FOR SPEECH EFFECTIVENESS EVALUATION AND ENHANCEMENT Public/Granted day:2021-07-22
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