A support ticket platform improves the provision and maintenance of network infrastructures. A support ticket platform can include a support ticket server and a support ticket database that employ a unique architecture and configuration to provide such improvements in a scalable manner. The support ticket platform can be configured to automatically detect network issues and to leverage its unique architecture and configuration to automatically create support tickets to represent the network issues. The support ticket platform can employ network and company objects to rapidly create a large number of support tickets and to enable management of the support tickets as a group. The support ticket platform can also leverage its unique architecture and configuration to provide a number of additional functions for improving the provision and maintenance of network infrastructures.