Invention Grant
- Patent Title: Communication session participation using prerecorded messages
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Application No.: US17074166Application Date: 2020-10-19
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Publication No.: US11363077B2Publication Date: 2022-06-14
- Inventor: Harshal Ramesh Gawande , Ajay Jagdish Talreja , Ghanshyam Asaram Baheti
- Applicant: Avaya Management L.P.
- Applicant Address: US NC Durham
- Assignee: Avaya Management L.P.
- Current Assignee: Avaya Management L.P.
- Current Assignee Address: US NC Durham
- Main IPC: H04L65/1089
- IPC: H04L65/1089 ; H04L51/04 ; H04L51/08

Abstract:
The technology disclosed herein enables user participation in a communication session using prerecorded messages. In a particular embodiment, a method includes determining a first context of a first prerecorded message from a user. In real-time during a communication session that exchanges user communications between a plurality of participants, the method includes determining a session context of the user communications and determining that the first context corresponds to the session context preceding a first insertion point in the user communications. The method further includes inserting the first prerecorded message into the user communications at the first insertion point.
Public/Granted literature
- US20220124127A1 COMMUNICATION SESSION PARTICIPATION USING PRERECORDED MESSAGES Public/Granted day:2022-04-21
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