The present application provides a hotel management system and method. The system includes at least one control panel; the control panel includes a first sub-panel and a second sub-panel; the first sub-panel is used to verify a first authorization key; and the first authorization key is used for hotel identity verification; the second sub-panel works independently of the first sub-panel, and the second sub-panel includes at least one physical regulator. The physical regulator is used to control sensing module and room equipment; and the first sub-panel controls the physical regulator. The first sub-panel and the second sub-panel are detachably connected. The hotel management system and guests can interact with each other and a smarter, more convenient and more powerful hotel environment control system is integrated in the hotel management system.