Invention Grant
- Patent Title: Training chatbots for remote troubleshooting
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Application No.: US17106541Application Date: 2020-11-30
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Publication No.: US11379253B2Publication Date: 2022-07-05
- Inventor: Mauro Carlos Pichiliani , Heloisa Caroline de Souza Pereira Candello , Marisa Affonso Vasconcelos , Vagner Figueredo de Santana
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Stephanie L. Carusillo
- Main IPC: G06F9/451
- IPC: G06F9/451 ; H04L51/56 ; H04L51/02 ; G06F40/30

Abstract:
In an approach to training a chatbot for remote troubleshooting, one or more computer processors receive a request for help with an issue from a user via a chatbot. One or more computer processors extract information associated with the issue from the request. One or more computer processors determine a script is not available to resolve the issue. One or more computer processors request an agent to resolve the issue. One or more computer processors monitor one or more actions performed by the agent to resolve the issue. Based on the one or more actions, one or more computer processors generate a script, wherein the script includes a sequence of commands corresponding to the one or more actions. One or more computer processors store the script.
Public/Granted literature
- US20220171641A1 TRAINING CHATBOTS FOR REMOTE TROUBLESHOOTING Public/Granted day:2022-06-02
Information query