Invention Grant
- Patent Title: System for minimizing repetition in intelligent virtual assistant conversations
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Application No.: US16598692Application Date: 2019-10-10
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Publication No.: US11409961B2Publication Date: 2022-08-09
- Inventor: Cynthia Freeman , Ian Beaver
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: G06F40/30
- IPC: G06F40/30 ; G06F40/117 ; H04L51/02 ; G06F40/35

Abstract:
This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.
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