Invention Grant
- Patent Title: Searching conversation logs of a virtual agent dialog system for contrastive temporal patterns
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Application No.: US16743211Application Date: 2020-01-15
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Publication No.: US11409965B2Publication Date: 2022-08-09
- Inventor: Shubham Agarwal , Christian Muise , Joseph Kim
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Lieberman & Brandsdorfer, LLC
- Main IPC: G06F40/35
- IPC: G06F40/35 ; G06F16/9032 ; G06F40/289
Abstract:
Embodiments are provided that relate to a computer system, a computer program product, and a machine-implemented method for improving performance of a dialog system employing an automated virtual agent. Embodiments involve clustering traces of dialog conversation logs into sets, and searching the traces for one or more contrastive temporal patterns between the sets.
Public/Granted literature
- US20210216724A1 Searching Conversation Logs of a Virtual Agent Dialog System for Contrastive Temporal Patterns Public/Granted day:2021-07-15
Information query
