Invention Grant
- Patent Title: System and method for assessing worker performance
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Application No.: US14992187Application Date: 2016-01-11
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Publication No.: US11423348B2Publication Date: 2022-08-23
- Inventor: Kwong Wing Au , Christopher L. Lofty , Steven Thomas , John Pecorari , James Geisler
- Applicant: Hand Held Products, Inc.
- Applicant Address: US SC Fort Mill
- Assignee: Hand Held Products, Inc.
- Current Assignee: Hand Held Products, Inc.
- Current Assignee Address: US SC Fort Mill
- Agency: Alston & Bird LLP
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; H04L51/10 ; H04L12/18

Abstract:
Logistical operations (e.g., warehouses) may use a voice-enabled workflow to facilitate the work tasks of a staff (i.e., population) of workers. Typically, it is necessary for a worker to travel from location-to-location to complete assigned work tasks. As such, a worker's time spent travelling often correlates with the worker's overall work performance. Understanding the worker's travel performance is highly desirable, but computing a fair and accurate travel-performance metric is difficult. One reason for this is that the distance a worker travels is often unknown. The present invention embraces a system and method for accurately and fairly assessing a worker's travel performance by analyzing the worker's voice dialog.
Public/Granted literature
- US20170200108A1 SYSTEM AND METHOD FOR ASSESSING WORKER PERFORMANCE Public/Granted day:2017-07-13
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