Invention Grant
- Patent Title: Method and system for capturing data of actions
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Application No.: US16678530Application Date: 2019-11-08
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Publication No.: US11425245B2Publication Date: 2022-08-23
- Inventor: Molly Mahar , Nicholas Beng Tek Geh
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Sterne, Kessler, Goldstein & Fox P.L.L.C.
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04L51/02 ; H04L51/046 ; H04M3/53 ; H04M3/523 ; H04L51/234

Abstract:
Described herein is a system and method for capturing data associated with actions attempted by an automated agent. The system described herein captures data associated with the actions attempted by an automated agent during the messaging session between an automated agent and the user and present a summary of the actions in a messaging platform. In an embodiment, the automated agent uploads data associated with actions attempted during the messaging session to a server. The server captures the data associated with the actions and generates a description of each action that was attempted. The server generates a summary including the description of each action. The summary of the actions are rendered in the messaging platform.
Public/Granted literature
- US20210144250A1 METHOD AND SYSTEM FOR CAPTURING DATA OF ACTIONS Public/Granted day:2021-05-13
Information query