Invention Grant
- Patent Title: System and method for dialogue tree generation
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Application No.: US16664907Application Date: 2019-10-27
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Publication No.: US11425255B2Publication Date: 2022-08-23
- Inventor: Arnon Mazza , Avraham Faizakof , Amir Lev-Tov , Tamir Tapuhi , Yochai Konig
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Main IPC: G10L15/16
- IPC: G10L15/16 ; G10L15/18 ; G10L15/26 ; G10L15/22 ; H04M3/527 ; G06F16/332 ; H04M3/51 ; G10L25/30

Abstract:
A system and method are presented for dialogue tree generation. The dialogue tree may be used for generating a chatbot. Similar phrases from phrases comprising the interactions between a first party and a second party are group together from the first party of a cluster. For each group of similar phrases, percentages are determined and compared against a threshold occurrence rate. Anchors are generated and used in alignment in the determination of dialogue flows. Topic-specific dialogue trees may be determined from the dialogue flows. The topic-specific dialogue trees may be modified to generate a deterministic dialogue tree.
Public/Granted literature
- US20200059559A1 System and Method for Dialogue Tree Generation Public/Granted day:2020-02-20
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