The present disclosure relates generally to multi-tenant environments, and more particularly, to techniques for segregating and accessing (e.g., reading and writing) global and tenant base and customization metadata in a multi-tenant environment. One of the techniques includes determining whether a metadata document to be accessed is a global document, if so, accessing the metadata document from a global repository shared amongst tenants of a multi-tenant system, and accessing the metadata document from a tenant repository that is accessible by a tenant of the multi-tenant system when the metadata document is not a global document. The technique further includes disallowing tenants from directly modifying global metadata to not affect other tenants, but still allow tenants to customize global metadata and store the changes as tenant customization documents in the tenant repository. The tenant repository which can be a database or file system is isolated from other tenants of the multi-tenant system.