A telemetry master (TM) system provides automatic monitoring and maintenance of equipment by automatically generating predictive actions of a certain confidence threshold to backend systems which maintain a full duplex communication channel with the TM system. Data entries including context information that are generated by applications corresponding to the backend systems during the functioning of the backend systems are collected, analyzed and actionable items such as alerts, alarms of particular messages cause the telemetry master system to generate a predictive action of a minimum confidence threshold using a pre-trained first data model. A second data model is employed to identify particular equipment from the backend systems that is to implement the action. Results from implementing the action are collected and again used to train the data models. Certain applications can include intelligent agents which enable automatic execution of the actions.