Invention Grant
- Patent Title: Enhanced management of network outages
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Application No.: US17241998Application Date: 2021-04-27
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Publication No.: US11438213B1Publication Date: 2022-09-06
- Inventor: Drew Milley , Tuba Aktaran-Kalayci , Brad Pfaff , Brian Stublen , Shane Yates , Will Gao , Christian Welin
- Applicant: Cox Communications, Inc.
- Applicant Address: US GA Atlanta
- Assignee: Cox Communications, Inc.
- Current Assignee: Cox Communications, Inc.
- Current Assignee Address: US GA Atlanta
- Agency: Eversheds Sutherland (US) LLP
- Main IPC: H04L41/0631
- IPC: H04L41/0631 ; H04L41/069

Abstract:
This disclosure describes systems, methods, and devices related to network outage management. A method may include receiving a first indication of a first cable system outage. The method may include identifying a start time associated with the first cable system outage, and determining, based on the start time, a time period during which to refrain from generating a service ticket indicative of the first cable system outage. The method may include determining that the first cable system outage has not ended at an end time of the time period, and receiving a second indication of a second cable system outage. The method may include determining that the second cable system outage begins during the time period and has not ended at the end time. The method may include generating and sending a service ticket indicative of the first cable system outage and the second cable system outage.
Information query