Invention Grant
- Patent Title: Intelligent conversational systems
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Application No.: US17703619Application Date: 2022-03-24
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Publication No.: US11438283B1Publication Date: 2022-09-06
- Inventor: Matthew T. White , Brian J. Surtz , Callen C. Cox
- Applicant: PROGRESSIVE CASUALTY INSURANCE COMPANY
- Applicant Address: US OH Mayfield Village
- Assignee: PROGRESSIVE CASUALTY INSURANCE COMPANY
- Current Assignee: PROGRESSIVE CASUALTY INSURANCE COMPANY
- Current Assignee Address: US OH Mayfield Village
- Agency: Lempia Summerfield Katz LLC
- Main IPC: G06N5/02
- IPC: G06N5/02 ; H04L51/02 ; G06Q40/08 ; G10L15/26 ; G06N3/00 ; G06N5/04 ; G06F40/56 ; G10L13/00

Abstract:
A system and method simulate conversation with a human user. The system and method receive media, convert the media into a system-specific format, and compare the converted media to a vocabulary. The system and method generate a plurality of intents and a plurality of sub-entities and transform them into a pre-defined format. The system and method route intents and the sub-entities to a first selected knowledge engine and a second knowledge engine. The first selected knowledge engine selects the second knowledge engine and each active grammar in the vocabulary uniquely identifies each of the knowledge engines.
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