Invention Grant
- Patent Title: Systems and methods for proactive fraudster exposure in a customer service channel
-
Application No.: US17320295Application Date: 2021-05-14
-
Publication No.: US11451658B1Publication Date: 2022-09-20
- Inventor: Roman Frenkel , Gal Wolbe , Ofir Lavi
- Applicant: Nice Ltd.
- Applicant Address: IL Ra'anana
- Assignee: Nice Ltd.
- Current Assignee: Nice Ltd.
- Current Assignee Address: IL Ra'anana
- Agency: Pearl Cohen Zedek Latzer Baratz LLP
- Main IPC: H04M3/22
- IPC: H04M3/22 ; H04M3/51 ; G10L17/12 ; H04M3/42
Abstract:
Methods for improved fraudster detection in a call center. A subset of a plurality of voiceprints from a plurality of interactions between callers and agents at a call center can be used as the basis for fraudster detection. A plurality of connected components that represents one or more voiceprints can be determined based on the subset of the plurality of voiceprints.
Information query
