Included are an energy management apparatus that manages at least one or more management target that consumes energy; and a user terminal that transmits and receives information to and from the energy management apparatus via a network. The energy management apparatus includes an energy management controller that prepares a question regarding a behavior of a user who uses the at least one or more management target, and transmits it to the user terminal. The user terminal includes a user terminal controller that transmits a question answer regarding the received question to the energy management controller when receiving the question transmitted from the energy management controller. The energy management controller predicts an energy consumption amount of the at least one or more management target based on the received question answer when receiving the question answer transmitted from the user terminal controller.