System and method for monitoring events in process management systems
Abstract:
A system and method are provided for monitoring events in process management systems. The method is executed by a device having a communications module and includes receiving via the communications module first event data from at least one process management system, the first event data comprising a unique identifier associated with a corresponding process flow. The method also includes storing the first event data in an event repository of the memory. The method also includes, asynchronously from receiving the first event data, providing second event data to a monitoring tool via the communications module, by accessing the first event data stored in the event repository, to enable events associated with all of the at least one process management system to be viewed, to initiate feedback to the at least one process management system for updating or advancing process workflows, and to enable notifications to be sent to clients of the at least one process management system.
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