Invention Grant
- Patent Title: System and method for estimation of interlocutor intents and goals in turn-based electronic conversational flow
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Application No.: US17124005Application Date: 2020-12-16
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Publication No.: US11507756B2Publication Date: 2022-11-22
- Inventor: Pedro Vale Lima , Jonathan E. Eisenzopf
- Applicant: discourse.ai, Inc.
- Applicant Address: US TX Dallas
- Assignee: discourse.ai, Inc.
- Current Assignee: discourse.ai, Inc.
- Current Assignee Address: US TX Dallas
- Agent Robert H. Frantz
- Main IPC: G06F40/35
- IPC: G06F40/35 ; G06F40/289 ; G06F40/58

Abstract:
A system and method implemented on a computing device for analyzing a digital corpus of unstructured interlocutor conversations to discover intents, goals, or both intents and goals of one or more parties to the conversations, by grouping the conversation utterances according to semantic similarity clusters; selecting the best utterance(s) that mostly likely embody a party's stated goal or intent; creates a set of candidate intent names for each cluster based upon each intent utterance in each conversation in each cluster; rates each candidate intent (or goal) for each intent name; and selects the most likely candidate intent (or goal) name for the purposes of subsequent automation of future conversations such as, but not limited to, automated electronic responses using Artificial Intelligence and machine learning.
Public/Granted literature
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