Invention Grant
- Patent Title: Systems and methods relating to bot authoring by mining intents from natural language conversations
-
Application No.: US17218426Application Date: 2021-03-31
-
Publication No.: US11514897B2Publication Date: 2022-11-29
- Inventor: Basil George , Ramasubramanian Sundaram
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Main IPC: G06F40/30
- IPC: G06F40/30 ; G10L15/08 ; G10L15/18 ; G06F16/2458 ; G06N5/02 ; G06Q30/00 ; G10L15/19 ; G06F16/35 ; G06F16/332 ; G06F40/289 ; G06F40/284 ; G06F40/205 ; G06F40/216 ; G06F40/35 ; G06F40/295

Abstract:
A method for intent mining that includes: receiving conversation data; using an intent mining algorithm to automatically mine intents from the conversation data; and uploading the mined intents into the conversational bot. The intent mining algorithm may include: analyzing utterances of the conversation data to identify intent-bearing utterances; analyzing the identified intent-bearing utterances to identify candidate intents; selecting salient intents from the candidate intents; grouping the selected salient intents into salient intent groups in accordance with a degree of semantic similarity; for each of the salient intent groups, selecting one of the salient intents as the intent label and designating the others as the intent alternatives; and associating the intent-bearing utterances with the salient intent groups via determining a degree of semantic similarity between the candidate intents present in the intent-bearing utterance and the intent alternatives within each group.
Public/Granted literature
- US20220101838A1 SYSTEMS AND METHODS RELATING TO BOT AUTHORING BY MINING INTENTS FROM NATURAL LANGUAGE CONVERSATIONS Public/Granted day:2022-03-31
Information query