Systems and methods for autonomous vehicle operations are provided. An example computer-implemented method includes obtaining data indicative of vehicle fleet feature(s) associated with an autonomous vehicle fleet. The method includes obtaining data indicative of a vehicle service request associated with a user, the vehicle service request indicating a request for a vehicle service. The method includes determining user feature(s) associated with the user. The method includes determining a compatibility of the user and the autonomous vehicle fleet for the vehicle service based at least in part on the fleet feature(s) and the user feature(s). Determining the compatibility can include predicting how the autonomous vehicle fleet will perform the vehicle service associated with the vehicle service request based at least in part on the fleet's autonomy capabilities. The method includes communicating data associated with the vehicle service request to a computing system associated with the autonomous vehicle fleet.