In some applications, it may be desired to process a message to determine an intent of the message, where the intent indicates the meaning of the message. An intent classifier may be used to determine the meaning of a message by processing the message to compute a message embedding vector that represents the message in a vector space. Each possible intent may be represented by a prototype vector, and the intent of the message may be determined by comparing the message embedding to one or more prototype vectors, such as by selecting an intent whose prototype vector is closest to the message embedding. An intent classifier may be used, for example, (i) to implement an automated communications system with states where each state is associated with a subset of the possible intents or (ii) for processing usage data of a communications system to update the intents of the communications system.