Invention Grant
- Patent Title: System and method for performing a meaning search using a natural language understanding (NLU) framework
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Application No.: US16749828Application Date: 2020-01-22
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Publication No.: US11556713B2Publication Date: 2023-01-17
- Inventor: Edwin Sapugay , Anil Kumar Madamala , Omer Anil Turkkan , Maxim Naboka
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Fletcher Yoder PC
- Main IPC: G06F40/30
- IPC: G06F40/30 ; G06F40/253 ; G06F40/205 ; G06F16/2455 ; G06F40/295 ; G06F16/68

Abstract:
The present disclosure is directed to an agent automation framework that is capable of extracting meaning from user utterances and suitably responding using a search-based natural language understanding (NLU) framework. The NLU framework includes a meaning extraction subsystem capable of detecting multiple alternative meaning representations for a given natural language utterance. Furthermore, the NLU framework includes a meaning search subsystem that enables elastic confidence thresholds (e.g., elastic beam-width meaning searches), forced diversity, and cognitive construction grammar (CCG)-based predictive scoring functions to provide an efficient and effective meaning search. As such, the disclosed meaning extraction subsystem and meaning search subsystem improve the performance, the domain specificity, the inference quality, and/or the efficiency of the NLU framework.
Public/Granted literature
- US20210004537A1 SYSTEM AND METHOD FOR PERFORMING A MEANING SEARCH USING A NATURAL LANGUAGE UNDERSTANDING (NLU) FRAMEWORK Public/Granted day:2021-01-07
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