A production environment monitoring system notes when problems or issues arise in a computer-based production environment. A noted problem or issue can trigger an escalation policy that calls for notifying an individual identified in the escalation policy to ask the individual to resolve or mitigate the problem or issue. The notification sent to the individual identified in the escalation policy also includes information about one or more individuals that are knowledgeable about the problem or issue that triggered the escalation policy and that may be able to provide assistance in resolving or mitigating the problem or issue.