Disclosed is a voice recognition method and apparatus using artificial intelligence. A voice recognition method using artificial intelligence may include: generating a utterance by receiving a voice command of a user; obtaining a user's intention by analyzing the generated utterance; deriving an urgency level of the user on the basis of the generated utterance and prestored user information; generating a first response in association with the user's intention; obtaining main vocabularies included in the first response; generating a second response by using the main vocabularies and the urgency level of the user; determining a speech rate of the second response on the basis of the urgency level of the user; and outputting the second response according to the speech rate by synthesizing the second response to a voice signal.