Invention Grant
- Patent Title: Generating visual experience-journey timelines using experience and touchpoint data
-
Application No.: US16811921Application Date: 2020-03-06
-
Publication No.: US11573675B2Publication Date: 2023-02-07
- Inventor: Myung Ryul Jang , Sachin Patney , Sharath Udupa
- Applicant: Qualtrics, LLC
- Applicant Address: US UT Provo
- Assignee: Qualtrics, LLC
- Current Assignee: Qualtrics, LLC
- Current Assignee Address: US UT Provo
- Agent Keller Preece
- Main IPC: G06F9/451
- IPC: G06F9/451 ; G06Q30/02 ; G06F3/04812 ; G06T11/20

Abstract:
This disclosure relates to methods, non-transitory computer readable media, and systems that generate experience-journey timelines that map touchpoints along a journey to experience data representing experiences of an entity at such touchpoints. Specifically, the disclosed systems can identify touchpoints and experience data indicating experiences of a user, organization, or other entity. Subsequently, the disclosed systems can map experience data to the touchpoints corresponding to the entity. Using such mappings, the disclosed systems can generate experience journey timelines that indicate mappings between particular experience indicators and particular touchpoints. Additionally, the disclosed systems can provide experience-journey timelines for display in graphical user interfaces and facilitate functionalities to explore data underlying the experience indicators at each touchpoint in the experience-journey timelines.
Public/Granted literature
- US20210278953A1 GENERATING VISUAL EXPERIENCE-JOURNEY TIMELINES USING EXPERIENCE AND TOUCHPOINT DATA Public/Granted day:2021-09-09
Information query