Invention Grant
- Patent Title: System and method for evaluating the performance and usage of a question answering cognitive computing tool
-
Application No.: US15599127Application Date: 2017-05-18
-
Publication No.: US11574162B1Publication Date: 2023-02-07
- Inventor: Sunitha Garapati , Matt Floyd , Darcy Bogle , Oscar Rebollo Martinez , Shawn Perrone , Adam Hellman
- Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Applicant Address: US IL Bloomington
- Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Current Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Current Assignee Address: US IL Bloomington
- Agency: Faegre Drinker Biddle & Reath
- Main IPC: G06N3/00
- IPC: G06N3/00 ; G06N7/00 ; G06N3/006

Abstract:
A system and method for evaluating the performance and usage of a cognitive computing tool which answers questions from users. A log file for these interactions includes the questions, the answers and a confidence rating assigned by the tool to each answer. Questions and answers are analyzed to determine validity, accuracy, and categories by subject matter experts or text analytics tools, and the results are added to the log file. Comments and sentiments from users may be analyzed and added to the log file. Additional data about the users, such as identities, demographics, and locations, may be added. Data from the log file may be presented in a dashboard display as metrics, such as trends and comparisons, describing the usage and performance of the cognitive computing tool. Answers may be displayed as they were presented to the users. Selectable filters may be provided to control the data displayed.
Information query
IPC分类:
G | 物理 |
G06 | 计算;推算或计数 |
G06N | 基于特定计算模型的计算机系统 |
G06N3/00 | 基于生物学模型的计算机系统 |