Invention Grant
- Patent Title: Job-specific contact center generation
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Application No.: US16435414Application Date: 2019-06-07
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Publication No.: US11574348B2Publication Date: 2023-02-07
- Inventor: Michael Montcalm
- Applicant: Mitel Networks Corporation
- Applicant Address: CA Ottawa
- Assignee: Mitel Networks Corporation
- Current Assignee: Mitel Networks Corporation
- Current Assignee Address: CA Ottawa
- Main IPC: G06Q30/04
- IPC: G06Q30/04

Abstract:
Systems and methods for the generation of job-specific contact centers are disclosed. The system may enable customers to generate a contact center during a job bidding phase and/or during pendency of the job. The contact center may enable communications between the customer and one or more contractors. The generated contact center may be both customer specific and job specific. The contact center may include any suitable communication technology, including an interactive voice response (IVR) system.
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