Invention Grant
- Patent Title: Interactive voice response using intent prediction and, for example a 5G capable device
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Application No.: US17525681Application Date: 2021-11-12
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Publication No.: US11575788B2Publication Date: 2023-02-07
- Inventor: Phi Nguyen , Nathaniel Blodgett
- Applicant: T-Mobile USA, Inc.
- Applicant Address: US WA Bellevue
- Assignee: T-Mobile USA, Inc.
- Current Assignee: T-Mobile USA, Inc.
- Current Assignee Address: US WA Bellevue
- Agency: Perkins Coie LLP
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04W8/22 ; H04N7/14 ; H04M15/00 ; H04W84/04
Abstract:
Disclosed here is a method to determine a user intent when a user device initiates an interactive voice response (IVR) call with a wireless telecommunication network. A processor can detect the IVR call initiated with the network and determine whether the user device is a member of the network. Upon determining that the user device is a member of the network, the processor can obtain user history including interaction history between the user and the network. Based on the user history, the processor can predict the user intent when the user initiates the IVR call. The processor can detect whether user device is a 5G capable device. Upon the determining that the device is 5G capable and based on the predicted user intent, the processor can suggest to the user an application configured to execute on the user device and configured to address the predicted user intent.
Public/Granted literature
- US20220078282A1 INTERACTIVE VOICE RESPONSE USING INTENT PREDICTION AND, FOR EXAMPLE A 5G CAPABLE DEVICE Public/Granted day:2022-03-10
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